Restaurant Value, Customer Complaints and the Problem With Online Reviews
Podcasts > Mike Boyle Restaurant Show Podcast
Saturday, September 19, 2026
Mike takes a deep dive into restaurant complaints, social media reviews and how the relationship between diners and restaurants has changed over the last several decades. Drawing on 30 years in Colorado Springs radio and his own restaurant background, he explains why The Restaurant Show focuses on recommendations and experiences instead of traditional restaurant criticism, while sharing stories about Yelp-style complaints, customer expectations and how operators respond to negative reviews. Mike also looks at the evolution of the Colorado Springs dining scene, from neighborhood restaurants and Italian lunch specials to Michelin recognition and longtime local establishments. The hour includes restaurant industry history, dining value, customer service, the importance of first-hand experience and why one bad online review rarely tells the whole story. Mike also branches into television with Fauda and Reacher before previewing a conversation about modern advertising, algorithms and how restaurants now compete for attention online.
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